Fraud Prevention

Remember

   Colombo Bank will NEVER ask you for sensitive personal card or account information by phone, email, online or automated phone message!

How to Avoid Having Your Identity or Personal Financial Information Stolen

  • Be suspicious of any letters, emails or phone calls with an urgent request for you to provide your personal financial information or to talk to someone about your account or account activity.
  • Never give out financial information such as checking and credit card numbers, or your Social Security number, unless you know the person or organization you're dealing with, even someone claiming to be from your bank. Colombo Bank will NEVER call and ask for this type of information.
  • Notify your bank of suspicious phone inquiries such as those asking for account information to "verify a statement" or "award a prize".
  • Don't use the links in an email to get to any web page and do not reply to the email.
  • Always ensure that you are using a secure Web site when submitting credit card or other sensitive information via your Web browser.
  • Report lost or stolen checks immediately. Always review new deliveries of checks to make sure none were stolen in transit.
  • Closely guard your Personal Identification Numbers for your credit and debit cards and online banking access. Check your monthly statements to verify all
    transactions.
  • Notify your bank or credit card issuer immediately if you discover any erroneous or suspicious transactions on your statements.

If you have been a victim of identity theft, contact the police to file a report.  Inform your bank and cancel your checking and savings accounts and open new ones.  To report a fraud to Colombo Bank Call 1-800-916-9304 or email at questions@ColomboBank.com.

Document your actions, such as the time and money you spend on straightening out identity theft.  Keep copies of correspondence and documents related to the theft and make note of all phone calls. Include the date and time of your call and the name and title of the person who assisted you.  Most importantly, contact the credit bureaus and have them flag your accounts with a "fraud alert".

  • Equifax 800-685-1111
  • Experian 888-397-3742
  • TransUnion 800-916-8800

  

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Avoid Email Scams

"Phishing" is an email scam that attempts to trick consumers into revealing personal information - such as credit or debit account numbers, checking account information, Social Security numbers, or banking account passwords - through fake Web sites or reply emails. Typically the emails and Web sites use familiar logos and slick graphics to deceive consumers into thinking the sender or Web site owner is a government agency or a company they know. Sometimes the "phisher" urges intended victims to "confirm" account information that has been "stolen" or "lost". Other times the "phisher" entices victims to reveal personal information by telling them they have won a special prize or earned an exciting reward.

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How to Recognize Potential "Phishing" Scams

While "phishing" emails can be quite sophisticated in appearance, the following features are often indicators. An email could be a scam if it:

  • Asks you to provide personal information such as your bank account number, an account password, credit card number, PIN, mother's maiden name, or Social Security number.
  • Fails to address you by your name.
  • Fails to confirm the company does business with you, like referencing a partial account number.
  • Warns that your account will be shut down unless you reconfirm your financial information.
  • Warns that you have been the victim of fraud.
  • Has spelling or grammatical errors.

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Tips on How to Avoid Becoming a Victim

  • View any email request for financial information or other personal data with suspicion. Do not reply to the email and do not respond by clicking on a link within the email message.
  • Contact the actual business that supposedly sent the email to verify if it is genuine. Call a phone number or visit a Web site that you know to be legitimate, such as those provided on your monthly statements.
  • Do NOT send personal information (credit or debit card number, Social Security number or PIN) in response to an email request from anyone or any entity. Government agencies will NEVER initiate a request for such information via email, nor will legitimate businesses.
  • Be cautious. Check your monthly statements to verify all transactions. Notify your bank or credit card issuer immediately if you identify any erroneous or suspicious transactions on your statement.
  • Forward any suspicious email to the Better Business Bureau (BBB) at nophishing@cbbb.bbb.org.

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